Shipping Policy
OptCare Shipping Policy
1. Shipping Coverage
We deliver our products across India, ensuring customers from various regions can access our healthcare essentials. Please note that delivery availability may vary depending on your location and pin code.
2. Order Processing Time
Order Confirmation: Once your order is placed, you’ll receive a confirmation via email or SMS.
Processing Time: Orders are processed within 1–2 business days.
Dispatch: After processing, your order is dispatched and tracking details will be shared with you.
3. Shipping Charges
Standard Shipping: We offer standard shipping across India. Shipping fees (if any) will be clearly mentioned during checkout.
4. Delivery Timeframe
Delivery Timeline: All orders are typically delivered within 3–4 working days from the date of dispatch. However, delivery time may vary based on your location and external factors.
5. Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this to track your package on the courier partner’s website.
6. Delivery Attempts
Our delivery partners will attempt delivery up to two times. If they are unable to deliver, the package will be returned to our warehouse. In such cases, re-delivery may incur additional shipping charges.
7. Address Accuracy
Please ensure that the shipping address provided is complete and accurate. OptCare is not responsible for delivery issues caused by incorrect or incomplete address details.
8. Damaged or Missing Items
If you receive a damaged package or items are missing:
Damaged Package: Please do not accept it and notify our customer support immediately.
Missing Items: Report any missing products within 48 hours of delivery.
9. International Shipping
At the moment, we do not offer international shipping. We are working toward expanding our shipping zones soon.
10. Customer Support
Need help with your order?
📧 Email: info@optcare.in
📞 Phone: 7842666095
Available Monday to Saturday, 10:00 AM – 6:00 PM.