At OptCare, we prioritize customer satisfaction and aim to ensure a seamless experience with our products and services. Our refund policy is designed to provide clarity and transparency regarding the process of returning items and receiving refunds. Please review the following information carefully to understand the terms and conditions associated with our refund policy.
- Refunds are applicable only for products purchased directly from the OptCare website.
- To be eligible for a refund, With in 7 Business Working Days the item must be returned in its original condition, unused, and with all accompanying accessories, packaging, and documentation.
- Products purchased through third-party vendors or resellers are not eligible for refunds through OptCare.
- We accept returns for the following reasons:
- Damaged or defective products upon receipt.
- Incorrect items received.
- Dissatisfaction with the product’s performance or quality (subject to our discretion).
- Returns for reasons other than those listed above may be considered on a case-by-case basis.
- To initiate a return and refund request, customers must contact our customer support team within 7 days of receiving the product.
- Customers may be required to provide photographic evidence of the issue for verification purposes.
- Once the return request is approved, customers will receive instructions for returning the item.
- Upon receipt of the returned item, our quality assurance team will inspect it to verify eligibility for a refund.
- Refunds will be issued using the original payment method used for the purchase.
- Please allow 3 business days for the refund to be processed and reflected in your account, depending on your financial institution’s processing time.
4. Non-Refundable Items:
- Certain products may not be eligible for refunds due to hygiene or safety reasons. These include but are not limited to:
- Opened or used personal care items.
- Consumable products with opened packaging.
- Non-refundable items will be clearly indicated on the product page at the time of purchase.
5. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective product).
- We recommend using a trackable shipping method and retaining proof of postage for returned items.
Contact Us:
- If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact our customer support team at support@optcare.in
- Our team is available to assist you during 4 business hours and will endeavor to address your inquiries promptly and satisfactorily.
Note: OptCare reserves the right to amend or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.