Exchange & Return

Exchange & Return Policy – OptCare

At OptCare, we strive to offer high-quality products and excellent service. If you’re not completely satisfied with your purchase, we’re here to assist you with a smooth exchange or return process.

Exchange Policy

• Time Frame: Exchanges are accepted within 7 working days from the date of delivery.

• Eligibility: Items must be unused, in their original packaging, and in the same condition as received.

• Accepted Reasons for Exchange:

  • Damaged or defective product

  • Wrong item delivered

To request an exchange, please contact our support team with your order number and a brief description of the issue.

Return & Refund Policy

• Return Window: Returns must be initiated within 7 working days of product delivery.

• Condition: Items must be unused, undamaged, and returned in their original packaging.

• Refund Process:
  Refunds will be processed only after the returned item reaches our warehouse and passes quality inspection.
  Once approved, refunds will be issued to your original payment method within a few working days.

Return Shipping Charges

• Customer Responsibility: Customers are responsible for all return shipping charges, unless the item received is damaged or incorrect.

Return Shipping Address

Please send the product to:

OptCare
Beside Essgi Packaging,
Gandi Nagar Road No. 6,
Asbestos Colony, Kukatpally,
Hyderabad, Telangana – 500037,
India

Need Help?

For any questions or support, feel free to contact us:

📧 Email: info@optcare.in
📞 Phone: 7842666095