FAQ’S

Product Usage & Features

Q1: How should I properly use OptCare’s piston compressor nebulizer?
To use the piston compressor nebulizer:

1. Place the device on a flat, stable surface.

2. Connect the air tube to the compressor and the nebulizer cup.

3. Add the prescribed medication to the nebulizer cup.

4. Attach the mouthpiece or mask to the nebulizer cup.

5. Turn on the compressor and inhale the medication as directed.​

Q2: Are OptCare’s adult diapers suitable for overnight use?
Yes, OptCare’s adult diapers are designed with high absorbency materials, making them suitable for overnight use. They provide extended protection and comfort throughout the night.​

Q3: What materials are used in OptCare’s underpad sheets?
OptCare’s underpad sheets are made with a soft, non-woven top layer for comfort, a super absorbent core to lock in moisture, and a waterproof backing to prevent leaks.​

Ordering & Shipping

Q4: Can I schedule a specific delivery date for my order?
Currently, OptCare does not offer the option to schedule specific delivery dates. Orders are processed and shipped promptly to ensure timely delivery.​

Q5: What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact OptCare’s customer support within 7 working days of delivery. Provide your order details and a description of the issue for prompt assistance.​

Returns & Refunds

Q6: How do I initiate a return or exchange?
To initiate a return or exchange, contact OptCare’s customer support via email at info@optcare.in or call 7842666095 within 7 working days of receiving your order. Provide your order number and reason for the return or exchange.​

Q7: Are there any products that cannot be returned or exchanged?
For hygiene and safety reasons, certain products like opened diapers, wipes, or medical devices may not be eligible for return or exchange unless they are defective or incorrect.​

Customer Support

Q8: How can I provide feedback about my experience with OptCare?
OptCare values customer feedback. You can share your experience by contacting customer support via email at info@optcare.in or by leaving a review on the product page.​

Q9: Does OptCare offer support for bulk or institutional purchases?
Yes, OptCare accommodates bulk and institutional purchases. For inquiries, please contact customer support with your requirements.​