Help Center
Optcare Help Center:
Order & Delivery
Q1: How can I track my order?
You can easily track your order by logging into your account on our website. Go to the “Order History” section, and you’ll find your tracking number along with a link to track your shipment. You will also receive an email with tracking details once your order has been dispatched.
Q2: What is the estimated delivery time?
Delivery times typically range from [2-3] business days depending on your location and the product. You will be given an estimated delivery date during the checkout process.
Q3: Can I change my shipping address after placing an order?
Once an order has been placed, it is generally not possible to change the shipping address. However, if your order has not yet been dispatched, please reach out to us immediately at info@optcare.in, and we will do our best to assist you.
Returns & Exchanges
Q1: How do I return or exchange a product?
To return or exchange an item, please contact our customer support team within 7 working days of receiving your order. You can reach us at info@optcare.in or call us at 7842666095. After your request is reviewed, we will send you further instructions for the return or exchange process.
Q2: What is the return window?
You can return products within 7 working days from the delivery date. Items must be unused, in their original packaging, and in the same condition as when you received them.
Q3: Are there any return shipping charges?
Yes, customers are responsible for the return shipping charges unless the product is damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.
Payments & Refunds
Q1: What payment methods are accepted?
We accept a variety of payment methods, including:
Credit/Debit Cards (Visa, MasterCard, etc.)
UPI (Unified Payments Interface)
Net Banking
Wallet Payments (where applicable)
Q2: When will I receive my refund?
Refunds will be processed once the returned product reaches our warehouse and passes inspection. Once approved, refunds will be issued to your original payment method within [4] business days.
Q3: Can I get an invoice for my order?
Yes, we will send the invoice to your registered email address once your order is confirmed. You can also download your invoice from your account page under “Order History.”
Product & Stock
Q1: How do I know if a product is in stock?
Product availability is shown on the product page. If an item is out of stock, you can sign up to receive a notification when it is back in stock.
Q2: Can I get more information about a specific product?
For more information about a product, please refer to the detailed description on the product page. If you need further assistance, feel free to contact our support team at info@optcare.in.